- The easiest way to order is through our secure ONLINE STORE.
- PHONE ORDERS are accepted at 413-586-1181. CQ staff is in the office on Tuesdays and Thursdays to receive your call. At other times you may leave a message clearly stating your name and phone number. We will return calls within the US and Canada.
- FAX ORDERS to 413-586-9055. Include your name and address, your credit card number and expiration date, and the items you wish to purchase. Please also give us your email address and phone number. Our staff will email you a receipt the day your order is processed and shipped.
- MAIL ORDERS with the following information: your name and address, email address, phone number, credit card number and expiration date, and the items you wish to purchase. Our staff will email you a receipt the day your order is processed and shipped. Our mailing address is:
P.O. Box 603
Northampton, MA 01061
- PAYING BY CHECK. If you wish to pay by check, please let our staff calculate the exact costs for your order, either by writing, calling or faxing the office in advance.
- QUESTIONS? Email us at
Our Shipping Department is staffed on Tuesdays and Thursdays and orders are processed within 3 to 5 days. There is a $3 handling fee on all orders (except subscriptions). Bulk discounts are available for those who wish to order quantities of five or more of a single title (for books) or 10 or more kneepads.
We do not keep credit card numbers on file or share any of your information with any outside party.
Individual Customers: If your product does not meet your expectations, please contact us and tell us about your order so we can work together to remedy the problem. Your purchase can be returned to CQ within three months of purchase for a full refund or exchange. When you re-package your purchase, please take care to use appropriate packing materials to keep it safe. CQ does not pay for return shipping fees, other than for damaged goods.
Distributor and Bulk Orders: Up to a maximum of 40% of an order may be returned. All returned items must be in good, sellable condition. Order must be returned within 12 months of purchase. Refunds will be made by check. A restocking fee of 10% of the value of the return is charged.